Shipping
Fast, reliable delivery so you never miss a workout.
How long does shipping take?
Standard domestic shipping takes 3–5 business days, while international orders usually arrive in 7–14 business days.
Customers should expect to receive their order between 3-5 working days although in most cases most receive theirs within 48 hours
Do you offer express delivery?
We currently don't offer express shipping on the website, But if it is urgent please feel free to email us!
Do you ship internationally?
We ship to UK and Ireland currently!
How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking link (royal mail) This way, you can follow your scrubs journey from our warehouse to your doorstep.
Do you offer free shipping?
Yes, free domestic shipping is available on all orders over £100. This helps you grab your favorite scrubs sets without worrying about extra fees.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can update your address by contacting our support team on email. We cannot guarantee we can change this as it could have already been collected by royal mail.
What should I do if my package is delayed or lost?
Get in touch with our support team on email for your tracking if you don't have it and we’ll investigate with the carrier right away.
Returns
Easy exchanges so you always get the perfect fit.
What is your return policy?
You can return or exchange items within 14 days of delivery as long as they’re unworn, unwashed, and in original condition with tags attached. This ensures you have enough time to try them on at home.
Can I exchange an item if the size doesn’t fit?
We don't offer direct exchanges. The quickest way is to place a new order for your preferred item and return your original item for a refund.
What if I already wore the item once?
For hygiene reasons, we can only accept returns on items that are unworn and unwashed. However, feel free to try them on at home to check the fit before deciding.
Are return shipping costs covered?
No. Return postage costs are the customer's responsibility unless your item is faulty or was sent incorrectly.
How do I start a return?
Complete the returns form included with your order and place it inside your parcel. If you no longer have the form, include your name, order number, email address and return instructions. Return your parcel to the address listed in our Returns Policy.
How long will it take to get my refund?
Once we've received and inspected your return, your refund will be processed to your original payment method. Please allow up to 14 working days for it to appear in your account.
Are sale items eligible for return?
Yes, unless marked as “final sale no returns,” most sale items can be returned or exchanged.
My order has been damaged?
If your order arrives damaged, faulty or incorrect, please contact our customer service team as soon as possible with your order details.